These terms and conditions apply to all projects and services that Fireheart Digital Limited undertakes.
1. Acceptance.
A copy of these terms and conditions can be supplied along with project proposals and must be agreed upon before work commences. Alternatively, payment of an advance fee, deposit or any payment is an acceptance of our terms and conditions. These terms and conditions are always available upon request.
Services to be provided by Fireheart Digital Limited are defined in the ‘proposal’ that the Client receives via email. Quotations are valid for 30 days unless the Client has agreed on alternate timescales beforehand. Fireheart Digital Limited reserves the right to alter or decline to provide a quotation after the expiry of the valid timescale.
2. Communication
The Client agrees to delegate a single individual as the ‘first point of call’ to aid Fireheart Digital Limited with completing the services satisfactorily and efficiently.
We strive to respond to all communications promptly and will provide an initial reply as soon as possible. However, a more formal response or solution (sometimes temporary) will be provided within 24 working hours. Calls and WhatsApp are welcome; however, all briefs or approvals must be submitted via email. WhatsApp is primarily for sharing content i.e. photos.
Our normal office hours are Monday–Thursday, 9 am – 5 pm and Friday 9am - 3pm.
However, due to the reactive nature of our work, we are available outside these hours with notice at an additional charge at the discretion of Fireheart Digital Limited. Unless otherwise specified, travel expenses for on-site meetings or collaborations may be chargeable to the client.
3. Review
The client agrees to review deliverables within the time identified for such reviews and to promptly either (i) approve the deliverables in writing or (ii) provide written comments and/or corrections sufficient to identify the client’s concerns, objections or corrections.
Digital Marketing
Fireheart Digital Limited will provide the Client with the opportunity (if required) to review and approve any content for social media, the website, emails, blogs, etc., within three working days, unless agreed otherwise. We will allow up to 2 rounds of amends; any additional amends may be chargeable at the discretion of Fireheart Digital Limited.
Web Design
Fireheart Digital Limited will allow the Client to test the website’s functionality, appearance, and content during the design and development process, as well as after completion. We will allow up to 2 rounds of amendments; any additional amendments may be chargeable at the discretion of Fireheart Digital Limited. After project completion, it is deemed accepted and approved unless the client notifies Fireheart Digital Limited within 10 working days.
4. Schedules
All Digital Marketing
We will prioritise and perform the services within the time(s) identified in the Proposal.
The ability to meet any schedules is entirely dependent on the client providing up-to-date content when requested, written approvals and/or instructions outlined in the proposal. Any delays in the client’s performance or changes in the services or deliverables requested by the Client may delay delivery of the deliverables. Any delay caused by the Client shall not constitute a breach of any term, condition, or obligation under this Agreement.
Web Design
Fireheart Digital Limited will deliver the Client’s Website in most projects by the date specified in the proposal. If no such date is selected, the timescale shall be within 180 days of the date initial payment is received from the Client unless a delay is specifically requested by the Client and agreed upon by Fireheart Digital Limited. An alternate timescale can be agreed upon during the initial project discussion.
Fireheart Digital Limited requires the Client to provide relevant and correct content when asked. Suppose the requested content is not provided within 4 weeks of an official email request. In that case, Fireheart Digital Limited reserves the right to notify the Client of a revision to the final payment fee. This revision will be based on any new or updated schedules or pricing introduced during that time.
If the content is not provided within 8 weeks from the original email request, the Client will be considered in default of the project. The project will be terminated, and the Client will be sent a final invoice for immediate payment to date. Fireheart Digital Limited reserves the right, at its discretion, to recommence the project after an agreement is reached on a revised quotation document and once the original fees have been settled.
5. Payment
Fireheart Digital Limited will provide invoices for Marketing, Web Development and any associated services. Invoices are sent via email using XERO. Invoices are due within 14 days of receipt. After this period, a reminder will be sent to the Client. If the invoice has not been settled within 30 days, Fireheart Digital Limited will consider the account to be in default. Payment for services is due by bank transfer or GoCardless.
Payment for web design does not cover the transfer of Graphic source files, Flash files, or website source code. If the Client requires these items, a separate quotation can be prepared (if required).
Payment for web design does not cover the transfer of Graphic source files, Flash files or Website Source Code; if the Client requires these items, then a separate quotation can be prepared (if required).
6. Default.
If the Client defaults in payment or has any information or files on Fireheart Digital Limited's storage space, at its discretion, Fireheart Digital Limited can remove all such material. Fireheart Digital Limited is not responsible for any data loss incurred as a result of the removal. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay Fireheart Digital Limited's reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Fireheart Digital Limited in enforcing these terms and conditions.
7. Termination.
The Client must request termination of the project/service(s) in writing, and 90 days’ notice must be given. Telephone requests for termination of services will not be honoured unless confirmed in an email. The Client will be invoiced for any work completed up to the date of the first notice of cancellation, with payment due in full within fourteen (14) days. All clients should send their cancellation request to the following email: stacey@fireheartevents.co.uk
8. Copyright.
The Client retains the copyright to data, files and graphic logos provided by the Client and grants Fireheart Digital Limited the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that a third party has copyrighted.
The Client is further responsible for granting Fireheart Digital Limited permission and rights for the use of the same and agrees to indemnify and hold harmless Fireheart Digital Limited from any claims resulting from the Client’s negligence or inability to obtain the correct or the required copyright permissions. A customer agreement for website design and/or other services shall be regarded as a guarantee by the Client to Fireheart Digital Limited that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
9. Media Delivery Requirements.
Unless otherwise specified in the project quotation, this Agreement assumes that the Client will provide any approved content in an electronic format (word doc delivered via e-mail) and that all photographs and other graphics will be provided physically in high-quality print suitable for scanning or electronically in .ai, .jpeg, .png or .tiff format.
The specific requirements will be discussed and agreed upon with the Client before the commencement of the project. Although Fireheart Digital Limited shall make every reasonable attempt to return to the Client any images or printed material provided for use in creating the Client’s Website, such return cannot be guaranteed.
10. Access Requirements.
If the Client’s Website is to be installed on a third-party server, Fireheart Digital Limited must be granted temporary read/write access to the Client’s storage directories, which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
11. Post Project Alterations.
Fireheart Digital Limited cannot accept responsibility for any alterations caused by the Client or a third party. Such alterations include, but are not limited to, additions, modifications or deletions. Fireheart Digital Limited may require a one-off payment before resolving any issues that may arise.
12. Third-Party Services.
Fireheart Digital Limited may require third-party services – for example, credit card processing – to complete the Client’s project requirements and will ensure these services are integrated into the project and working correctly upon completion. Fireheart Digital Limited cannot be held responsible for subsequent changes or issues with these third-party services that may result in issues on the Client’s website and may require a one-off payment before resolving any problems that may arise.
13. Hosting, Domain Name/s & Business Email/s.
Fireheart Digital Limited may purchase web hosting, domain name/s and business email/s on behalf of the Client, which will be renewed annually. Fireheart Digital Limited will invoice the Client annually or monthly.
The client must notify Fireheart Digital Limited that they do not wish to keep Domain Name/s 30 days before any renewal expiration date. Fireheart Digital Limited cannot accept responsibility for the loss or cancellation of a domain name brought about by none or late payment. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.
14.AI & Automation Transparency Statement
We leverage advanced marketing and AI technologies, including Google Gemini, ChatGPT, Canva, CapCut, and integrated CRM features, to optimise our creative workflows and enhance the quality of our content. AI is a collaborator, not a replacement. Our team brings 30 years of collective experience to every project, providing the strategic marketing and web design thinking that AI cannot replicate. Every AI-generated output is strictly reviewed, edited, and supervised by our professionals to ensure accuracy, quality, and brand alignment. Learn more.
15. General.
These terms and conditions supersede all previous representations, understandings or agreements. The Client’s signature or payment of an advance fee constitutes agreement to and acceptance of these terms and conditions. Any form of payment is an acceptance of our terms and conditions.
16. Governing Law.
This Agreement shall be governed by English Law.
17. Now read our Privacy Policy.
Feb 2026 Edited & customised by: Fireheart Digital Ltd